If you suspect a client is experiencing abuse or neglect, follow these steps:

  • Listen and Support: Allow the client to share their feelings and experiences without pressure or judgment. Validate their feelings.
  • Assess Risk: Consider the immediate safety of the client and any potential risks involved.
  • Document Concerns: Record what the client has shared, including dates, times, and specific details, while maintaining confidentiality.
  • Consult Policies: Refer to your organisation’s safeguarding policy and procedures to ensure compliance with established protocols.
  • Report Concerns: If necessary, report your concerns to the designated safeguarding lead within your organisation or to the appropriate local authority safeguarding team, following the legal requirements.
  • Follow Up: Ensure ongoing support for the client and monitor their situation, providing additional resources as needed.