Client Complaints

  • What are the potential consequences for counsellors if a client complaint is substantiated?

  • What role does clinical supervision play in preventing client complaints against counsellors?

  • How can counsellors respond to client complaints in a professional and ethical manner?

  • What are some common reasons clients may file complaints against counsellors?

  • What steps should a counsellor take if a client lodges a formal complaint against them?