Common technical issues clients may experience include poor internet connection, audio/video quality problems, and difficulties with the platform (e.g., login issues). To address these:

  • Pre-Session Checks: Encourage clients to test their technology before the session. Provide a checklist of requirements such as a stable internet connection, working audio/video equipment, and familiarity with the platform.
  • Alternative Communication: Have a backup plan for communication, such as phone calls, in case technical issues arise. This ensures continuity of care.

Technical Support Resources: Share resources or tutorials for the platform you’re using, so clients can troubleshoot common issues on their own.